Frequently Asked Questions

FAQ: FAQ

How much are courier costs?

From R121 (Door to door)
Take note: Pricing differs for big custom made orders and will be given per request.

How long does it take to receive my order after orders are placed?

The processing time takes approximately 2 weeks from orders are placed.
If the specific product is in stock you will receive your order within 7 days

Can I collect my order?

Yes, the self-collect option can be requested. The exact address will be given.

How should I proceed if I want to place an order?

Shortly after you've completed your order, you'll receive an order confirmation email containing your order number, and details of your order. Please note, once payment has been made in full, your order will be processed. Once we have completed your order we will send you a photo confirmation after which we will hand it over to our couriers, at this point you will receive a shipping email notification.
All information regarding the status of your order/s will be emailed to you. Please be patient while we pack all your wonderful memories. We are doing our very best to get them to you as speedily as possible... I promise.

Return Policy:

What happens if the item is faulty or damaged?

We want all of our customers to be delighted with their purchases. So if, for whatever reason, you are not happy you can return the item(s) to us for a replacement. As always, though, some terms and conditions apply.

Hit "reply" on the emailed receipt we sent you after your purchase and let us know what the problem is! Please include photos of the faulty or damaged item.

We will reply and let you know how to go about returning the item to us (if necessary). You will need to arrange for the item to be sent back to us via courier - we recommend using The Courier Guy delivery service. The cost of returning the item will initially be for your account, but we will refund this cost once we receive the parcel.

Once we receive the item, we'll examine it and send you a replacement item.